Install & first run
The full download, install and sign-up walkthrough.
QuickQ
Help center
Installation, connection, billing and account answers in one place.
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If you cannot find an answer, email us.
Connection troubleshooting
What to try for failed connections, slow speeds or drops.
Subscription & billing
Renewals, refunds, invoices and failed payments.
Account security
Change a password, recover an account, sign devices out.
Devices & platforms
Feature differences and system requirements.
Privacy & data
What we store and how to delete an account.
Most asked
The app will not connect.
Switch to another node first, then check your system clock and any local proxy settings. Contact support if it persists.
Speeds feel slow.
Choose a geographically closer node and pause other bandwidth-heavy downloads.
How do I delete my account?
Send a deletion request from your registered email and we will process it after verification.
Still stuck?
Email us the details and we will reply quickly.